Frequently Asked Questions
Everything you need to know about Brantford Insider
Got questions? We've got answers. If you don't see what you're looking for below, feel free to reach out directly.
What areas does Brantford Insider cover?
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We cover the entire Golden Horseshoe dining scene, including Brantford, Hamilton, Waterloo, Kitchener, Guelph, Cambridge, Milton, and surrounding communities. If it's in Southwestern Ontario and serves food, we probably have it listed.
Is Brantford Insider free to use?
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Yes, completely free for diners. Browse restaurants, read our guides, check hours and menus - all at no cost. We believe everyone should have access to good local restaurant information.
How do you decide which restaurants to feature?
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We focus on locally-owned restaurants and dining experiences that reflect the character of each community. Our AI analyzes public reviews to identify standout spots, and we prioritize places that locals actually recommend over national chains.
The hours or menu for a restaurant are wrong. How do I fix it?
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Please use our Contact & Corrections page to let us know. We review every submission and typically update listings within 24-48 hours. Restaurant owners can also claim their listing for direct access to update information.
How do your restaurant ratings work?
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Our AI analyzes thousands of reviews from multiple public sources to generate sentiment scores. We look at what customers actually say - about food quality, service, atmosphere, and value. We don't accept payment for higher ratings or better placement.
I own a restaurant. How do I get listed?
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Use our Add Your Business page to submit your restaurant. Include accurate details about your location, hours, cuisine type, and what makes your place special. Listings are free, and we'll review your submission promptly.
Can I advertise my restaurant on Brantford Insider?
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We're focused on organic discovery right now, but we do offer SEO and digital marketing services for restaurants looking to improve their online presence. Contact us to learn more about how we can help your restaurant get found.
What's the difference between your site and Yelp or Google?
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We're laser-focused on the local dining scene. Big platforms treat every city the same - we understand that finding good Vietnamese food in Hamilton is different from finding it in Toronto. We also emphasize independent restaurants over chains.
Still Have Questions?
We're real people and we actually respond to messages. Don't hesitate to reach out.
Contact Us